Please ensure that you are using the correct ID when performing the eKYC steps.
For Malaysians:
1. Please use your National Registration Identity Card (NRIC).
2. Capture the front of your NRIC.
3. Ensure that there is no glare when capturing the photo.
4. Capture the photo in a bright room to have the highest picture quality.
5. Please do not cover your NRIC with your finger when capturing the photo, as it may impact the OCR accuracy and verification results.
For non-Malaysians:
1. Please use your Passport.
2. Capture the first page of your Passport which has your personal information.
3. Ensure that there is no glare when capturing the photo.
4. Please do not cover your Passport with your finger when capturing the photo, as it may impact the OCR accuracy and verification results.
