Step 1: Digital Submission
1. Please ‘Submit a case’ in your MyMagnum 4D app under ‘Lost Winning Ticket Plan’.
2. You are required to submit:
A photo of your National Registration Identity Card (NRIC) (front & back) for Malaysians or Passport for non-Malaysians
Scanned copy of the police report lodged by you (stamped and signed by the authority)
Selection of your lost winning ticket
Your bank account details
Step 2: Physical Submission
1. You may submit your physical documents for your case at any Magnum 4D State Offices. Kindly locate the nearest Magnum 4D State Office here:
https://support.magnum4d.my/hc/en-us/requests/new
2. You are required to submit:
Police report lodged by you (original valid copy, stamped and signed by the authority)
Photocopy of your National Registration Identity Card (NRIC) (Front & Back) for Malaysians or Passport for non-Malaysians
Original NRIC or Passport
You must show your registered M Premium account via MyMagnum 4D App installed in your device